Unis Parts and Service

FAQ

Common FAQ

 

Do I need RMA to return an item for repair?

  • Yes

 

Who do I call for part numbers and pricing?

  • Parts@unisusasupportcenter.com

 

Can Unis provide tracking numbers for package?

  • Yes

 

FAQ for Pong

 

Where do I locate the on and off switch for game?

  • Switch is by the power cord going into the game.

 

How do I remove the glass from game for cleaning?

  • Use suction cup provided by game to lift and clean.

 

How do I use the charger for my phone?

  • Plug into charging port on the leg of pong.

 

How do I put game in service mode?

  • 1 Player side press 10 seconds continue to hold, press right orange button 10 seconds continue to hold, then press 1 player button 10 seconds and release all at same time after 10 seconds.

FAQ for Lane Master

 

How many balls should be in each Lane?

  • 1 per lane 

 

Where are fuses located?

  • Inside lower back door

 

How many AMP's on fuse board?

  • 5 AMP

 

What does ball missing on display mean?

  • Ball is missing from ball lift assembly.

 

Where is ball assembly?

  • Middle of left and right side of lane

 

Are both ball assemblies identical?

  • Yes

 

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